Refunds/Exchanges Policy

The KooGift's Guarantee

At KooGift, we pride ourselves on offering quality merchandise.
We want you to be completely happy with your order.
KooGift has a 100% guarantee on all of our merchandise.
if you are unsatisfied for any reason, simply follow the instructions below..

Shipping Errors and Damages

Please email us if your order arrived damaged or if a packing error occurred; please provide us with your order number, track number, and a description of what happened. We will let you know what to do next. If a replacement item is in stock, we will reship it to you immediately; We will be in charge of the shipping cost . but you will be credited for the original item including delivery and handling once the item has been delivered.

Return

The merchandise may be mailed back to us, return item within 7 days from delivery
Please contact koogift-no-reply@bagmail.org for the address.
And tell us what matter with the merchandise you received
You will get a Refunds/Exchanges Authorization from us
Returns must be made back to our warehouse in Asia within the 10 days.

Please e-mail and tell us a package is coming back, provide us with a tracking number and carrier you used (We suggest you purchase tracking number as we are not responsible for lost packages.)
Remember that shipping is at the expense of the customer.
The product must be returned unused and in the original condition you received it in, with all original packaging and no signs of wear.

Exchanges

If you want exchange
We will reship the merchandise you want , but you will be charged for the second shipment and restock fee.

Refunds

If you want Refunds
You will be refunded your full amount less the shipping costs as well as a 15% restocking fee
Shipping expenses and a 15% restock fee are deducted from the refund amount.
There is a 5% financial payment transaction charge for any non-delivery item.
Generally, we will refund via Western Union
Customers often ask what our return policy is.
We aim for complete customer satisfaction.
If you are not completely happy with your purchase, we want to hear about it.
Let us know if something is wrong and we will do what we can to make it right

No sale is final until you are completely satisfied!